You have 30 days from delivery to request a return.
To be eligible, your item must be in the same condition you received it: unworn, unused and in its original packaging, with your receipt or proof of purchase.
Not returnable unless faulty: personalised pieces (for example engraved) and rings resized to order.
Not returnable: sale items and gift cards. Faulty items are still covered (see Damages and issues below).
How to return
Email sales@wanderlust.jewelry with your order number. If your return is accepted, we'll send you instructions on how and where to send it. Items sent back without first requesting a return can't be accepted. Our address: Unit 5 Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, 7560.
Damages and issues
Please inspect your order on arrival and contact us straight away if the item is defective or damaged, or if you received the wrong item, so we can make it right. Manufacturing defects are covered for six months from the date of purchase (see our Terms of Service).
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the new item.
Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it. If more than 15 business days have passed since we approved your return, email sales@wanderlust.jewelry.