Refund policy

You have 30 days from delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Not returnable unless faulty: personalised pieces (for example engraved) and rings resized to order. Unfortunately, we cannot accept returns on sale items or gift cards.

How to return

To start a return, contact us at sales@wanderlust.jewelry with your order number. Returns need to be sent to: Unit 5 Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, WC, 7560, South Africa.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Manufacturing defects are covered for six (6) months from the date of purchase (see our Terms of Service).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at sales@wanderlust.jewelry.